Question 1

Are your products natural?

Accepted Answer

Yes. Our formulations are made with high-quality plant-based ingredients, including cold-pressed oils, botanical extracts, and essential oils. We avoid unnecessary additives and formulate with intention, every ingredient has a purpose. Everything is free from palm oil, PEGs, parabens, SLS, sulphates, glucosides, petrochemicals, phthalates, and synthetic dyes.

Question 2

Are your products vegan and cruelty-free?

Accepted Answer

Yes. All WØRKS products are 100% vegan and never tested on animals. We also do not sell in regions where animal testing is required by law.

Question 3

Where are your products made?

Accepted Answer

All products are made in small batches in Melbourne, fresh batches every 8 to 10 weeks. Every product is hand-filled, hand-labelled, and quality-checked by our team.

Question 4

What skin types are your products suitable for?

Accepted Answer

Our hand and body care products are formulated to be gentle, nourishing, and non-stripping. They're suitable for most skin types, including sensitive. If you have specific allergies or concerns, we recommend reviewing the full ingredients list on each product page.

Question 5

Do your products contain allergens?

Accepted Answer

Where relevant, we disclose all fragrance allergens in compliance with EU and Australian cosmetic regulations. You'll find a full ingredients list on every product page.

Question 6

What is the difference between your soap and a typical hand wash?

Accepted Answer

Our liquid soap is a true soap, made via traditional saponification from 98% certified organic olive and coconut oils. Most commercial hand washes are synthetic detergents. Ours is richer, more nourishing, and leaves the skin soft, not stripped.

Question 7

Are your fragrances safe?

Accepted Answer

Every WØRKS fragrance is IFRA-certified, the highest global standard for fragrance safety, and phthalate-free. Our nine signature scents are blended in Australia by a master perfumer from pure essential oils and carefully selected aroma molecules.

Question 8

How fast do the creams and balms absorb?

Accepted Answer

Under a minute. Our creams and balms are built on five biocompatible plant oils, sweet almond, macadamia, soybean, shea and cocoa seed butters, and absorb without residue, so you can pick up your phone straight after.

Question 9

Do you offer refills?

Accepted Answer

Yes, refill culture is part of our design philosophy. Our glass bottles are designed for reuse and our aluminium refill canisters are kerbside recyclable. We currently offer refills for our liquid hand soaps and body soaps.

Question 10

Is your packaging recyclable?

Accepted Answer

Yes. Our glass bottles, aluminium tubes and refills, and cardboard presentation boxes are all kerbside recyclable. We choose materials that are part of a circular system, never plastic.

Question 11

Is your packaging really plastic-free?

Accepted Answer

Yes. Our aluminium tubes are 100% plastic-free right down to the cap, a design exclusive to WØRKS. Bottles are glass, never plastic. Boxes are FSC-certified, and we ship without plastic, bubble wrap, or packing beads.

Question 12

How should I care for my glass bottles?

Accepted Answer

Our smoky grey glass bottles are designed for longevity. To remove any residue from the exterior, run it under warm running water or wipe with a damp cloth. For more thorough cleaning between fills, add the bottle to the top rack of your dishwasher; it will be restored to new.

Question 13

Do your aluminium tubes crack or split?

Accepted Answer

No. Our tubes are made from premium quality, soft, unlined aluminium that will crease with use, but never crack or split. Aluminium is more sustainable than plastic and allows the entire contents to be emptied to avoid waste. Always roll from the base to get every last drop.

Question 14

How long do the candles burn?

Accepted Answer

Seventy hours. Each candle is hand-poured in Melbourne from a soy and coconut wax blend, free from paraffin, lead, and synthetic dyes, in reusable green glass with a timber lid.

Question 15

Can I use the Interior Mist on fabric?

Accepted Answer

Yes, the mist is safe on linen as well as in the air. The slow-diffusion pump releases an ultra-fine, even mist.

Question 16

Why the Ø?

Accepted Answer

The Ø is the Danish symbol for certified organic, placed in our name deliberately, to reflect the certified organic ingredients in our formulations.

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